The terms and conditions below apply between the customer and Balustrade Store Sweden AB (556824-1268)
Purchase and Price
Buy
When an order is placed, a purchase agreement is entered into between the customer and Balustrade Store. An order confirmation is generated and automatically sent to the email address provided at the time of ordering. Balustrade Store does not enter into agreements with individuals under the age of 18, and should such an order be placed, it will be automatically canceled. We reserve the right to refuse an order.
We reserve the right to invoice the remaining amount, corresponding to the tax credit (ROT), if the request is denied by the Swedish Tax Agency
Price
All prices on rackesbutiken.se.haus.se are displayed inclusive of VAT. We reserve the right to adjust our prices if the VAT rate changes. No fees will be added that are not clearly presented at the time of ordering. We reserve the right to adjust the price of an order in the event of serious technical programming errors. Should this occur, the customer has the full and immediate right to cancel the purchase. Prices may also change due to external circumstances beyond the control of Balustrade Store , such as significant changes in raw material prices, currency fluctuations, or shipping rates.
Payment
At rackesbutiken.se.haus.se, you can pay using the payment methods displayed at checkout. For this market, we offer the following payment methods:
- Credit/Debit Cards
- Apple Pay
- Invoice / Installment Payment / Account via Svea
- Manual bank transfer
- Swish (for individual customers only)
No payment fees will be charged unless this is clearly stated at checkout.
When paying by card, Apple Pay, or Swish, the amount is normally charged when the order is placed. When you select one of these payment methods, you agree to pay in advance when you place your order.
When paying via Svea, Svea’s terms and conditions in effect at the time apply, and, where applicable, a credit check will be conducted. The payment options displayed at checkout may vary depending on the customer, the order value, and the results of Svea’s assessment. For more information, see Svea’s terms and conditions: https://cdn.svea.com/webpay/sv-SE/SE_Checkout_villkor.pdf and information on the processing of personal data here: https://www.svea.com/sv-se/om-oss/integritet.
If you select "invoice" as your payment option, delivery will be made to your registered address. If you would like a different delivery address, please choose a different payment method.
For manual bank transfers, the order will be processed once the payment has been received. Payment instructions are provided when the order is placed.
Refunds will be issued, if possible, using the same payment method used for the purchase.
Reservation of Title
Balustrade Store Balustrade Store reserves the right of ownership of the sold goods until they have been paid for in full, cf. Section 54(4) of the Sale of Goods Act. This reservation of title allows to reclaim the goods after they have come into the buyer’s possession, in the event that payment is not made in the agreed manner.
Delivery
We offer free shipping on all deliveries within Sweden.
The order confirmation lists the shipping address to which the goods will be sent. If you wish to change the shipping address after the fact, an in-depth identity verification will be required before the shipping address can be changed. In such cases, delivery times may be affected.
Standard Production
The order confirmation indicates the estimated date when the goods will leave the factory. This date is preliminary and is subject to change; in such cases, you will be notified.
Express Production
The order confirmation specifies the date on which the goods will leave the factory. This date is fixed. In the event of a delay, any fee charged for express production will be credited or refunded. The customer may not claim any further compensation for costs incurred as a result of the delay. If your express production is credited or refunded, the order will henceforth be handled as standard production.
When the goods are handed over to the shipping company, the customer will receive an email notification that includes a tracking link. Upon delivery, the shipping company will contact the customer to arrange a more specific delivery time. All deliveries are made during the day. Balustrade Store cannot be held responsible for delays on the part of the shipping company.
All deliveries are made to the delivery address via a passable road. If the delivery is to an apartment building, the goods will be left at the entrance.
When delivering replacement goods in response to a complaint, the procedure may vary depending on which mode of transportation and which shipping service are most suitable for the delivery in question.
Upon unloading, the goods must be carefully inspected by the recipient before signing for them. If there is any visible damage to the packaging or the goods, this must be noted on the waybill before it is signed. The shipping company will not release the goods without a signed receipt, which means that the recipient is responsible for ensuring that someone is present to receive the delivery and sign for the goods.
If the customer is not present at the time of unloading, the customer will be charged for any costs incurred.
For deliveries to islands in the archipelago, the shipping company delivers to the nearest dock with an address on the mainland, where the recipient can pick up the goods.
For businesses, we ship under the following terms:DAP 020 “Delivered at Place, unloaded at the specified destination”
Delivery Time
Delivery times for our products vary depending on the season, order volume, and the product selected. Current delivery times are listed on each product page at rackesbutiken.se.haus.se. If you combine products with different delivery times in a single order, the longest delivery time listed will apply; this is also specified at checkout before you place your order. Our delivery times typically range from one to eight weeks.
If the stated delivery time cannot be met and the customer does not accept the new delivery time, the customer has the right to cancel the purchase.
Shipping Damage
If damage caused during shipping is discovered upon delivery, we ask that you report it on the spot to the carrier by making a note on the shipping receipt before signing for it. Afterward, the customer should fill out our complaint form atrackesbutiken.se.haus.se/kundtjanst/reklamation.
If any hidden damage is discovered, this must also be reported to us in the same manner. We ask that customers report this to us within seven business days of receipt. For this reason, it is important that the shipment be inspected and unpacked immediately upon receipt.
If damage has occurred, the customer must under no circumstances use or install the product but should contact Balustrade Store immediately. All packaging must be kept so that the damage can be inspected. We would also appreciate it if the damage were documented with photos. Depending on the extent of the damage, we will either send a replacement item or arrange for another solution.
Right of Withdrawal, Complaints & Warranty
Right of Withdrawal
Under the Act on Distance Contracts and Contracts Concluded Outside Business Premises (2005:59), consumers generally have a right of withdrawal (Section 9). If the distance contract concerns a product that is custom-made according to the consumer’s instructions, the consumer and the merchant may agree to waive the right of withdrawal (Section 5). All of our products are custom-made for the customer. By placing an order and accepting these terms and conditions, the consumer agrees that the right of withdrawal does not apply. The right of withdrawal does not apply to business customers.
Alu Simple is our only standard product, which means that you, as a customer, have the right to cancel your purchase after the item has been delivered. If you wish to return the item, you must notify us no later than 14 days after receiving the product and return the item within those 14 days after informing Balustrade Store that you wish to cancel your purchase. If you cancel your purchase, you, as the customer, are responsible for the cost of return shipping.
To notify us of your return, please email us at: info@rackesbutiken.se.haus.se
The following applies regarding your right as a customer to cancel a purchase. You must handle the item with care and caution in order to assess the product’s functionality. It is important that you do not handle the item negligently; if this occurs, you as the customer are responsible for any loss in value. If a partial delivery is made, the cancellation period for your purchase does not begin until the last item has been delivered.
We charge a fee of 1,500 SEK for return shipping.
Warranty
We provide a 1-year warranty on products with manufacturing defects. For defects covered by the warranty, the product will be repaired or replaced. If a warranty claim is filed and no defect can be found, we must charge the customer for any costs incurred. This also applies if the customer has caused the damage themselves during handling or due to improper installation. The customer’s invoice serves as proof of warranty.
Scratches, marks, and other minor defects are assessed at a normal viewing distance.
For glass, we apply the terms and conditions of the Swedish Glass Industry Association regarding complaints. Glass contains internal stresses that can cause cracks if handled carelessly or exposed to sudden temperature changes. No warranty applies in such cases.
No warranty is provided for wood products and other natural materials with regard to defects such as cracks, knots, resin, or color variations.
Complaint
If the customer demonstrates that the product is defective, Balustrade Store undertakes, if the customer so desires, to ensure that the product is repaired or replaced. In the event that a product is replaced, the customer must, upon request, ensure that the defective product is returned to Balustrade Store. Balustrade Store will reimburse the customer for any costs associated with the return of an approved product subject to a complaint.
Claims cannot be made for errors in the order documentation, such as incorrectly specified dimensions, or for damage that occurs during installation. If it is discovered during installation that incorrect dimensions have been specified, we recommend contacting Balustrade Store for recommendations on how to proceed.
Hidden defects and damage must be reported by the buyer before the goods are used or installed, unless the defect is of such a nature that it could not have been detected until installation or use. We ask that customers submit their complaints within seven business days of the goods’ delivery. For all types of defects and damage, we encourage and recommend that you provide photographic documentation. The complaint must then be submitted to us via our complaint form atrackesbutiken.se.haus.se/kundtjanst/reklamation
For claims regarding warranty defects, see the “Warranty” section.
If any of the delivered goods are defective or differ from the packing slip in terms of quantity or dimensions, the customer must contact Balustrade Store as soon as possible. These defective goods may not be installed or modified by the customer without prior approval from Balustrade Store. Such approval is always provided in writing. If these items are assembled or modified by the customer, the customer is deemed to have accepted the items and the delivery.
For companies and other businesses that are not classified as consumers, the Sale of Goods Act applies. In such cases, the total financial loss resulting from a complaint may not exceed the value of the products purchased by the customer.
Dispute
We will follow the recommendations of the Swedish National Board for Consumer Complaints in the event of a dispute.
There is a website for online dispute resolution designed for EU consumers and businesses. There, the parties can get help resolving e-commerce disputes without going to court.
In the event of a domestic dispute, however, we refer you tothe Swedish National Board for Consumer Complaints (ARN), Box 174, 101 23 Stockholm.
Tolerances
The measurements provided by the customer when placing an order are, in most cases, specified in millimeters. We strive to be as precise as possible in our manufacturing process to adhere to these measurements. We reserve the right to apply tolerance levels of +/- 3 mm for height and length measurements on all products. Within this range, the product cannot be returned.
Installation
If a customer purchases installation services, the Consumer Services Act applies to consumers, and a specifically drafted agreement applies to businesses. For consumers, we reserve the right to refuse to provide the purchased service if we are unable to do so within a reasonable time (2 months). Consumers have the same right to cancel their purchase of both the installation service and the product if installation does not begin within that time frame, unless otherwise agreed in writing.
Privacy, Security, and Cookies
Confidentiality
Under the Personal Data Act (1998:2004), no personal data may be recorded without the individual’s consent. When an order is placed, the customer agrees that Balustrade Store may store the information necessary to fulfill the order and as provided by the customer. This information may be disclosed to third parties for the purpose of handling order administration, delivery, or payment, such as a payment processor or carrier.
The customer may request a data subject access report to verify what information is stored and may subsequently request changes and/or corrections. The customer may also request that their data be deleted.
Balustrade Store We do not disclose personal information, other than as stated above, without the customer’s consent or a signed request from the customer.
In connection with, and during the processing of, the order, emails related to the order will be sent. Balustrade Store may also send other information, newsletters, or offers related to the customer relationship. All emails containing news, information, and offers include a link to unsubscribe. Unsubscribing requires no login or other action.
Cookies
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